Reference

Legal terms that actually explain what happens with your account

When you open an account on menang123 apk, we keep your deposits, withdrawals and personal data under clear terms.

Account verification & securityPayment data & transaction recordsData access & retention policySupport channels & response times
menang123 apk Legal terms that actually explain what happens with your account
REACH OUR LEGAL TEAM

How to contact us about account terms and policy

Team online

Support Chat

Open the chat widget in your account lobby to ask about terms, data requests or policy clarification. Our team responds during business hours, Monday to Friday, 08:00–20:00 WIB.

Email Support

Send policy questions or formal data requests to [email protected]. Include your account email and specific question; we reply within two business days.

In-Account Help Centre

Navigate to Settings > Legal & Terms within your account to review the full policy document, withdrawal verification steps, and links to request your personal data.

HOW WE PROTECT YOUR ACCOUNT

Data security, cookies and what you control

Account Security

Your login credentials are encrypted end-to-end. We use two-factor authentication (2FA) on withdrawal requests to prevent unauthorised account access. Enable 2FA in Settings > Security after opening your account.

Payment Data Handling

Deposit and withdrawal records are stored on secure servers and linked to your account email. We do not sell or share your payment information with third parties outside menang123 apk.

Cookies & Tracking

We use cookies to keep you logged in, remember your lobby preferences and analyse site performance. Non-essential cookies can be disabled in your browser settings without affecting account access.

Data Retention

Account data and transaction history are kept for seven years to meet financial compliance. After you close your account, we retain core records (name, email, transaction dates) for three additional years.

Your Data Rights

You can request a copy of all personal data we hold by emailing [email protected] with the subject 'Data Access Request'. We send a complete export within ten business days.

Policy Updates

We notify you via email if we change core account, payment or data terms. You can review updated policies anytime in Settings > Legal & Terms before your next deposit.

What players ask most about terms and account rights

Yes. Log in, go to Settings > Account History to download your transaction statement covering any date range. You can also email [email protected] to request an official seven-year transaction export for tax or personal records purposes.

We keep your core account email, name and transaction dates for three years after closure to comply with financial regulations. Your login credentials and detailed account settings are deleted immediately. You can request permanent deletion of non-essential data by contacting support with formal written consent.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one business day. Verification (usually just confirming your registered mobile number) happens within two hours. If your bank requires additional steps, the final deposit to your account may take up to three business days.

We protect your account with encrypted passwords and two-factor authentication on withdrawal requests. If you suspect unauthorized access, change your password immediately and contact support. We investigate suspicious activity within 24 hours and can freeze your account to prevent unauthorized withdrawals.

We share only the information needed to process your bets and payments. Game studios see your bet amounts and results, but not your personal data. Payment providers see your deposit amount and account email only—nothing more. We never sell your data to third parties.

Deposits are final once credited to your account. If you believe a payment was made in error, contact support within 48 hours with your transaction ID and proof of the duplicate or unauthorized charge. We review the case and may issue a refund within five business days if fraud is confirmed.

Yes. Email [email protected] with 'Data Access Request' and your account email. We send a complete export of your name, contact details, account activity, device information and transaction history within ten business days, free of charge.